Terms of Sale

4. Quoting and Orders

4.1 Instant Quote

The Platform generates an AI-assisted instant price estimate when you upload a STEP, STP, or IGES file. This estimate is based on geometric analysis of your file, your selected material, finish, quantity, and applicable platform parameters.

4.2 Price Validity

A quoted price is valid for 7 days from the date of generation. After 7 days, re-uploading your file will generate a fresh quote reflecting current parameters. Prices at checkout are locked at the time of payment.

4.3 Price Protection™

Manufactory operates a Price Protection guarantee on every order:

• At checkout, a price ceiling is locked based on your quoted price.
• If the assigned supplier bids below the ceiling, the difference is returned to your Manufactory credit wallet automatically — no claim required.
• Credits are applied to future orders and do not expire while your account remains active.

Price Protection credits are non-transferable and have no cash value. They cannot be withdrawn.

4.4 Order Confirmation

An order is confirmed when payment is successfully processed. You will receive a confirmation email including your order reference, specification summary, supplier name, and estimated delivery window.

4.5 Sourcing Failure

In rare cases, no supplier in our network accepts the job within the sourcing window (typically 24 hours from payment). If this occurs:

• Your order status changes to Sourcing Failed.
• A Manufactory consultant will contact you within one business day to discuss alternatives (re-quoting, adjusted specification, or full refund).
• No automatic refund is issued at this stage — a consultant will confirm the appropriate resolution with you directly. See Section 8.3 for the refund policy that applies once a resolution cannot be reached.

5. Pricing, Fees, and Payment

5.1 Pricing

All prices displayed on the Platform are in EUR and are inclusive of the Manufactory platform fee. The breakdown of supplier charge, platform fee, shipping, and applicable VAT is shown at checkout before you confirm payment.

5.2 VAT

VAT is applied in accordance with applicable EU regulations:

• B2C buyers (private individuals) in the EU: VAT charged at the rate applicable in your EU member state.
• B2B buyers in the EU providing a valid VAT number: reverse charge applies to the intra-Community supply of goods under Articles 138 and 141 of EU Directive 2006/112/EC. 0% VAT charged by Manufactory; you account for VAT in your jurisdiction.
• Buyers outside the EU: no EU VAT charged.

You are responsible for providing an accurate VAT number if claiming B2B status. Manufactory reserves the right to re-invoice if incorrect VAT treatment is applied due to information you provided.

5.3 Payment Methods

Payment is processed via Stripe. Accepted payment methods are shown at checkout. By placing an order, you authorise Manufactory to charge your selected payment method for the total shown.

5.4 Failed Payments

If payment fails, your order is not confirmed and no manufacturing will begin. You will be notified and given the opportunity to retry with an alternative payment method within 24 hours, after which the quote may expire.

6. Manufacturing and Delivery

6.1 Specification

Manufactory manufactures to the specification contained in your uploaded file and the options selected at checkout (material, finish, quantity, tolerance standard). It is your responsibility to ensure your file is correct and complete before placing an order.

6.2 Lead Times

Indicative lead times are shown at checkout. Lead times are estimates, not guarantees. Complex parts, high-tolerance requirements, or unusual material choices may extend production time. We will notify you promptly of any significant delay.

6.3 Shipping

Shipping cost is shown at checkout. Delivery is tracked and confirmation is sent when your order ships. Risk of loss passes to you upon handover to the carrier.

6.4 Inspection on Delivery

We recommend inspecting your parts within 30 business days of delivery. If you identify a defect or non-conformance with your specification, contact us at support@manufactory.tech within that window.

7. Quality, Defects, and Remedies

7.1 Our Quality Commitment

ISO 9001 certified suppliers are available in the Manufactory network, and an order can be placed with an ISO 9001 certified supplier on request. Certification status varies by supplier and is shown on the supplier profile. Parts are manufactured to the tolerance standard selected at checkout (default ISO 2768-m unless otherwise specified). Material certificates are included with every order, at no additional charge, and are provided automatically or on request depending on material.

7.2 Defective Parts

If your parts are defective or do not conform to your confirmed specification, Manufactory will at its discretion:

• Arrange re-manufacture at no cost to you, or
• Issue a full or partial refund to your original payment method or credit wallet.

Defect claims must be submitted within 30 business days of delivery with supporting documentation (photographs, measurements, or inspection report).

7.3 Exclusions

We are not liable for defects or non-conformances arising from:

• Errors, ambiguities, or omissions in your uploaded file or specification.
• Materials or components supplied by you.
• Design choices that are inherently unmanufacturable or marginal (identified in the DFM viewer pre-order).
• Normal variation within the selected tolerance standard.

7.4 Consumer Rights (B2C)

If you are a consumer (an individual acting outside a business context) in the EU, nothing in these Terms affects your statutory rights under applicable consumer protection legislation, including the right to a remedy for goods that are not as described or not fit for purpose.

8. Cancellations and Refunds

8.1 Before Manufacturing Begins

You may request cancellation before your order enters production (status: Pending or In Sourcing). Contact support@manufactory.tech immediately. If manufacturing has not commenced, a full refund will be issued to your original payment method within 5-7 business days.

8.2 After Manufacturing Begins

Once manufacturing begins (status: Accepted or In Production), cancellation is not possible. No refund is available except where a defect is established under Section 7.

8.3 Sourcing Failed Orders

If an order reaches Sourcing Failed status, Manufactory will contact you to agree a resolution. A full refund is available if no acceptable alternative can be found.

8.4 Disputes

If you are unsatisfied with a resolution offered by Manufactory, you may escalate to a formal dispute. Contact contact@manufactory.tech. We aim to resolve all disputes within 10 business days. Consumers in the EU may also refer disputes to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.